| Brussels-National Airport ((nl)Brussel-Nationaal luchthaven (of)Flughafen Brüssel-National) | |
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| The airport logo | |
| Information | |
| Country | .svg/20px-Flag_of_Belgium_(civil).svg.png){kind=small} Belgium |
|---|---|
| Region | Brussels-Capital Region |
| City served | Brussels |
| Location | Zaventem |
| Administration | Brussels Airport Company |
| Coded IATA | BRU |
| ICAO code | EBBR |
| Hub | Brussels Airlines, TUI fly Belgium |
| Tracks) | 3 |
| Terminals | 1 (2 piers) |
| Altitude | 56 m |
| Area | 12.45 km² |
| Manager information | Brussels Airport BE-1930 Zaventem 24/7.  32 2 7537753E-mail: [email protected] |
| Location | |
 50 ° 53 ′ 54 ″ N 4 ° 29 ′ 1 ″ E | |
| Official site | |
THE'Brussels-National airport, officially titled Brussels Airport and often simply Zaventem by the Belgians, is the main international airport of Belgium. It mainly serves the Brussels-Capital Region but any place in the country is easily accessible from it, whether by rail or road.
Understand
Organization of facilities
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The airport, which occupies an area of 1 245 Ha, is of category A, that is to say that it is, except meteorological exceptions, accessible at any time and at any time. It has two parallel tracks of 3 638 m and of 3 211 m as well as a secant track of 2 984 m which gives it the possibility of accommodating the largest carriers. Each of the tracks can be used in any direction.
Airport passenger facilities consist of a terminal with two jetties with a surface area of approximately 17,000 m2. They have 55 boarding lounges equipped with airport gateways (35 single gateways, 19 double gateways and 1 triple gangway for double-deck planes such as the Airbus A380) as well as 15 boarding lounges for low-cost flights (low coast) connected to planes by buses.
Departures
If you have luggage, do not try to enter the airport through the arrivals hall, you will be turned back and redirected to level 3 and the departures hall.
1D stage : the departures hall is located on level 3 of the airport and is divided into two:
- on the left are the check-in desks from 1 to 10 as well as the airline offices and the pick-up desk. PMR and unaccompanied minors (in the back, near check-in aisle no.o 1),
- on the right, check-in desks 11, 12 and 14 used by TUI fly Belgium and flights organized by Thomas cook. There is no check-in aisle.o 13 due to a superstition that may be present in some passengers.
- Map of the departures hall
2e stage : the checkpoint for items taken into the cabin is located to the left of the departures hall, in the “Connector” building directly after the automatic boarding pass check. It has 25 checkpoints making it the largest airport control area in Europe.
3e stage : passed this check,
- pier A
preceded by the duty free shops are on the left (continuation of the “Connector” building and the “Topaze” building). The waiting room (lounge) and reception of first and business classes from member airlines of the Star Alliance is also on the left at 1er floor of the "Topaze" building (at the level of the "A42" boarding gate) while the waiting lounge only intended for first class and business class passengers from Brussels Airline is after gate "A / T69"; - pier B
, preceded by passport control then duty free shops, is on the right. A waiting lounge for first class and business class passengers from Brussels Airline is located on level 4 and is accessible by an elevator located between the shops Grabanfly and Starbucks. Another waiting lounge for first class and business class passengers from member airlines of the Star Alliance is located on level 4 and is accessible by a lift located between gates "B17" and "B27".
preceded by the duty free shops are on the left (continuation of the “Connector” building and the “Topaze” building). The waiting room (
, preceded by passport control then duty free shops, is on the right. A waiting lounge for first class and business class passengers from Brussels Airline is located on level 4 and is accessible by an elevator located between the shops Grabanfly and Starbucks. Another waiting lounge for first class and business class passengers from member airlines of the 4e stage :
- pier A: it is used:
- for destinations in theSchengen area through gates "A20" to "A39" reserved for low-cost airline flights (low coast), located on level 2 of the “Topaze” building, and accessible from an escalator as well as through doors “A40” to “A60”, located on level 3,
- for destinations outside the company's Schengen area Brussels Airline through gates "A / T61" to "A / T74" after passport control
- jetty B: this jetty going from boarding gates "B01" to "B40" on level 3 and "B80" to "B98" on level 2, accessible by an escalator located in front of gate "B27" and reserved for flights low-cost airlines, is fairly straightforward since all destinations are located outside theSchengen area and that the passport control has already been carried out during the 3e stage
- Access map to departure areas
Arrivals
1D stage : whatever the disembarkation gate, just follow the non-illuminated signs 
or bright 
to get to the baggage claim hall.
2e stage : the baggage claim hall has seven baggage carousels and several digital information screens provide information to the carousel corresponding to your flight. The two offices dealing with lost or damaged luggage are located on either side of the carousel no 7 (note that there is no carousel no 6).
3e stage : in the arrivals hall, the car rental offices are to the right of the double exit airlock of the baggage reclaim room; the escalators and elevator leading to the train and bus stations are slightly to the right before the car rental offices; the access to the various car parks and to the taxi rank is slightly to the left (opposite the restaurant Quick).
- Map of baggage claim and arrival hall
Transits
First of all, check that your watch is in local time, then, when you know the boarding gate number of your connection, there are digital information panels all over the airport, follow the red signs 
Where 
accompanied by the letter of the zone 
, 
Where 
If you have to go from zone "B" to zone "T", you must go to level 2 at door "B93", access via the escalator or the elevator opposite the boarding gate "B27 », And take the free shuttle that runs there every ten minutes for a five-minute trip between the two zones. You access the "T" zone next to the waiting lounge (lounge) first class and business class passengers of Brussels Airline.
- How to make a connection – ((in)) Official airport video explaining how to proceed for a connection.
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To go
By train
The airport has a railway station. The counters are located on level “-1” and the station on level “-2”. The price of a ticket between the station and a station in the Brussels area is 2,4 € (“Key Card”, price 2019) to increase by the “Biabolo fee” which is 6,5 € (price 2019); children under 12 accompanied by a paying adult travel free. as long as you are in the airport area, keep your train ticket; you will need it at an automatic gate to access either the station platforms or the airport.
Apart from the direct destinations listed in the table infra, the station is also connected to the networks Thalys, ICE and Eurostar via the station Brussels twelve o'clock.
| Train station | Railway company | Direct destinations |
|---|---|---|
 The ticket office at the station.
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Mon.- Sun. : 
), automatic ticket dispenser (By public transport
The airport also has a bus station entirely located on level “0” and divided into five platforms indicated from “A” to “E”.
| Bus station | Public transport companies | Schedule and destinations |
|---|---|---|
 A STIB bus no12at the Schuman Roundabout.  De Lijn buses to the airport.  A Flixbus in Antwerp to Brussels. |
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(last update August 2018) |
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(last update August 2018) | |
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(last update August 2018) | |
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(last update August 2018) | |
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(last update August 2018) |
at the vending machine: 1 trip 
adult : 
By taxi
The price of a trip between the airport and the center of Brussels costs 45 €.
On departure, taxis drop their customers off in the “P34” car park. The esplanade of the departures hall (level 3) is directly accessible via elevators and a helical inclined plane. If you have luggage, do not try to enter the airport through the arrivals hall (level 2), you will be turned back and redirected to level 3.
Upon arrival, the taxi rank is located just outside the arrivals hall. Head to the first free taxi at the front of the line. During peak hours, ushers help you get to your taxi free of charge. If the taxi has been ordered in advance, the driver will be waiting for his clients, with a sign with their name, in the arrivals hall.
For people in wheelchairs:
- Taxi Hendriks ,
32 2 7529800, e-mail : [email protected] – Special taxis to accommodate people in wheelchairs. On arrival, the driver takes charge of his customers from the arrivals hall.
By car
- P1 input
- P2 input
- P3 input
- P4 input
- Drop-off
- Entrance Car Rental
- P15a
- Taxis
- Bus
The airport has more than 10,000 spaces, of which 29 with charging stations for electric cars, equipped with a vehicle presence detection system with the “P1”, “P2” and “P3” multi-storey car parks which are short and medium-term car parks as well as 2,000 spaces with the uncovered long-term parking lot "P4". The maximum height of vehicles is 2,1 m in "P1" and "P3" and 1,9 m in the "P2". Prices in “P1”, “P2” and “P3” car parks vary from 2 € for 30 min To 20 € for 24 h. The "P4" car park is only accessible via a prepaid online reservation:
- Parking P4
accessible at all times. 
examples: 1 day 18 €, 7 days 66 €, from 15 to 21 days 99 €, from 22 to 28 days 104 €. – Online booking.
Coming from the peripheral belt ("Ring") R0, you have to follow the signs 
Zaventem via the highway A201
- If you go to the drop-off car park, you must follow the signs Drop-off
- If you are coming to return a rental car or a shared car ZipCar, you have to follow the signs Car Rental
- If you come to return a shared car DriveNow, you have to follow the signs P3 and go to level 2 of the car park.
- If you have to go to the long-term car park "P4", you must take the exit 3 ("Zaventem Centrum") of this A201 and follow the signs P4
Once parked:
- the 8-storey "P1" car park opens onto level 2 of the airport and the arrivals hall from its level 0 and on level 3 and the departures hall from its level 2.
- the 7-storey “P2” car park opens onto level 2 of the airport and the arrivals hall from its level 3 and on level 3 and the departures hall from its level 5.
- the 8-storey "P3" car park opens onto level 2 of the airport and the arrivals hall from its level 0 and on level 3 and the departures hall from its level 2.
- the “P4” car park, without floor and not covered, is connected every ten minutes to the bus terminal, and therefore to level 2 of the airport by a free shuttle whose stop is at the same place as that of the De buses Lijn. The journey time is less than two minutes.
Tips and tricks
the Sheraton Brussels Airport Hotel as well as the four hotels listed in the "With parking and free shuttle »Offers the" Park, Sleep & Fly "service, ie secure parking in their enclosure is free for two weeks if a room is rented for at least one night.
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By motorbike and bicycle
From the exit 3 ("Zaventem Centrum") from the highway A201, you have to follow the signs P15. Cyclists benefit from a protected cycle path painted red. The “P15a” covered area of the “P15” car park is provided free of charge for motorcycles, mopeds and bicycles and has charging stations for electric bicycles.
By rental car
The car rental offices are located to the right of the double exit airlock of the baggage reclaim room in the arrivals hall and vehicles are returned by following the road signs Car Rental
- Opinion , 32 2 7200944, e-mail : [email protected] Mon.- Sun. : 6 h 30 - 23 h.
- Europcar , 32 2 7210592, e-mail : [email protected]
- Hertz , 32 2 7203636, e-mail : [email protected] Sun.- Fri. : 6 h 30 - 23 h 30, sat. : 6 h 30 - 21 h.
- Rent-A-Car , 32 12 390959, e-mail : [email protected] Mon.- Sun. : 6 h 30 - 23 h.
- Sixt , 32 70 225800, e-mail : [email protected] Mon.- Sun. : 6 h 30 - 0 h.
- Driver4You , 32 475 456095, e-mail : [email protected] Mon.- Fri. : 8 h - 20 h, sat.- Sun. : 10 h - 18 h. – Car rental with driver. Transfer service from and to the airport.
By shared car
- DriveNow , 32 800 60163 (free number), e-mail : [email protected] always open. from 0,33 € the minute. – You will find cars, Bmw or some Mini, on level 2 of the “P3” car park.
- ZipCar , 32 78 790980 always open. 0,25 € the minute, 11 € time, 69 € for 24 h. – You will find cars, Peugeot 208, in the “Car Rental” area of the “P2” car park
Steal
- Arrivals –
Updated information on arrivals for April 27, 2021. - Departures –
Updated information on departures on April 27, 2021.
Updated information on arrivals for April 27, 2021.
Updated information on departures on April 27, 2021.
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To see
.jpg/220px-Flight_in_Mind_(1).jpg)
- 1 Memorial garden (by bus: De Lijn 820 and 821 (“Zaventem Memorial Garden” stop), by car: free parking possible Tuinwijkstraat) accessible at all times. free. –
This park was inaugurated on , or one year to the day after theterrorist attack targeting the airport. In the middle is the sculpture Flight in Mind ofOlivier Strebelle which had been in the departure hall since 1995. Severely damaged by the first of the two explosions, it was repaired, while leaving the scars visible, and replaced here.
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Do
Play areas
Pier A
- Airport game (gates A29 and A52) – Rhythm video game where two players compete to see who will run the fastest, jump the highest or stand the longest on one foot.
- Labyrinth (gate A29) – Treasure hunts 42 m2 for kids.
- Baby foot (called kicker in Belgium) (gate A47)
- Play area for the little ones (gate A / T68)
Pier B
- Airport game (gate B31) – Rhythm video game where two players compete to see who will run the fastest, jump the highest or stand the longest on one foot.
- Play area for the little ones (gate B40)
Spotting
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Unlike other airports, especially in France, spotters are welcome here as long as they respect certain rules. Once a year, supervised access for a maximum of 25 spotters inside the airport and for three hours is organized during “Spotters Day” which is generally held during the month of August.
- Spotters news – airport website for all you need to know about spotting at Brussels airport.
The airport has several sites, including two developed by the airport authority itself, which are free and easily accessible by enthusiasts of this activity. All the sites are passable without too much difficulty for the PMR and none require the use of a scale to take the photographs.
Please note that, in Belgium and without a license, the use of a VHF receiver to listen to conversations between the control tower and planes is prohibited. It is also forbidden to use drones even with a user license.
- Track 7R / 25L – It is the most used runway for landings. The best hours are 7 h To 11 h and of 17 h To 20 h. For the first two sites, a car park is set up to the left of the axis of the track at the entrance to the rural path starting from the Kortenbergsesteenweg at 1820 Steenokkerzeel; for the third site, a car park is set up in front of the “Caricole” transit center which can be reached by the Tervuursesteenweg at 1820 Steenokkerzeel (follow the signs Spottersplatform 25L / 07R
- 1 Approach beacons 25L – To be under the planes.
- 2 Runway threshold 25L
- 3 Transit center – To be as close as possible to the making contact. Two artificial mounds with platforms were created by the airport manager for the use of spotters.
- Track 01/19
- 4 Approach beacons 01 – To be under the planes.
- 5 Target point 01 – Also suitable for crossing runway 01/19 with runway 7R / 25L. Here also the airport manager has arranged the site of the Vliegbos for spotters and even has a play area for children, picnic tables and a fenced area for dogs to roam. It is reached by the Mechelsesteenweg in 1930 Nossegem then by the Namenstraat (follow the signs "Voetbal S.K. Nossegem") to the car park
Spottersplatform 01/19 then continue on foot towards the Vliegbos and the observation platform (approximately 07 min).
- Track 7L / 25R
- 6 Steenokkerzeel cemetery Van Frachenlaan, 1820 Steenokkerzee Mon.- Sun. : 9 h - 16 h. – This is the only more or less correct place to observe the activity on side 25R but also on side 19 of runway 01/19.
Never forget that you are in a cemetery. Moreover, a warning in Dutch with an explicit pictogram expressly reminds spotters of article no.o 264 of the municipal police regulations, namely that it is forbidden to stay in the cemetery without interruption from the opening time to the closing time, that it is forbidden to climb on the graves, to play, to disturb the tranquility of the place, to abandon waste, to cycle there. - 7 Target point 7L – If you are by car, coming from the Nieuwe Zaventemsesteenweg, take the Dreststraat then, on the right, the Filip Dekleermaekerstraat and park as close as possible to the barrier which prevents access, to cars, to the Ringlaan; pedestrians and cyclists can easily pass on either side of this barrier.
- 6 Steenokkerzeel cemetery Van Frachenlaan, 1820 Steenokkerzee
Spottersplatform 01/19 then continue on foot towards the Vliegbos and the observation platform (approximately To buy
Like any international airport, Brussels has a duty-free shopping area with all the classics of the genre: perfumes and cosmetics, alcohol, tobacco, luxury clothing and leather goods, watches, but also, and in the “Topaze” building on the jetty. A and in Pier B, an Antwerp diamond shop selling jewelry set with cut diamonds. Antwerp.
With The Belgian Chocolate House, located in both Pier A (“Topaz Building”) and Pier B, the airport is the largest chocolate store in the world. More than 815 tons are sold there each year, which represents approximately 2.25 tons per day and 2.7 kilos every minute. All the brands of the great Belgian chocolate makers are sold there tax-free.
Good to know : Trade Rolling Luggage located opposite aisles 3 and 4 of the check-in counters in the departures hall has an automatic baggage lock dispenser.
Eat
Departures hall
- Beautiful & Belgian Mon.- Sun. : 4 h - 21 h. – Brasserie cuisine with Belgian specialties. Belgian beers.
- Exki Kiosk Mon.- Sun. : 3 h 30 - 21 h. – Self-service sale of ready meals, sandwiches, pastries and hot drinks. To take away.
- Panos Mon.- Sun. : 4 h - 19 h 30. – Sandwiches and pastries to eat in or take away. Hot and cold drinks.
- Sapore Mon.- Sun. : 3 h 30 - 21 h. – Italian cuisine to eat on site, sandwiches to eat in or take away.
Arrivals hall
- Hi! Brussels Mon.- Fri. : 5 h 30 - 1 h, sat. : 5 h 30 - 1 h 30, Sun. : 5 h 30 - 2 h. – Snack bar serving Belgian specialties (cones of fries, Belgian waffles, sandwiches filled with local products, Belgian beers).
- Quick Mon.- Sun. : 11 h - 22 h. – Fast food (fast food)
Pier A
- Amo ("Topaz" building) Mon.- Sun. : 6 h - 21 h. – Italian food
- Belgorama ("Topaz" building) Mon.- Sun. : 4 h - 21 h. – Belgian cuisine. Self-service
- Black pearls ("Topaz" building) Mon.- Sun. : 3 h 30 - 21 h. – Fish, sushi, seafood bar. Opened by a Michelin-starred chef
- Exki ("Topaze" building, gate A42) Mon.- Sun. : 4 h - 20 h. – Self-service sale of ready meals, sandwiches, pastries and hot drinks. To eat in or to take away.
- Panos ("Topaz" building) Mon.- Sun. : 4 h - 20 h 30. – Sandwiches and pastries to eat in or take away. Hot and cold drinks.
- Quick ("Topaz" building) Sun.- Fri. : 11 h - 21 h, sat. : 11 h - 20 h. – Fast food (fast food)
Pier B
- Bistro Mon.- Sun. : 4 h - 21 h. – Pizzas and sandwiches. Belgian beers. Self-service. To eat in or to take away.
- Exki Mon.- Sun. : 4 h - 21 h. – Self-service sale of ready meals, sandwiches, pastries and hot drinks. To eat in or to take away.
- Snooshi Mon.- Sun. : 8 h - 20 h 30. – Sushi bar. Vegan dishes. To eat in or to take away.
Have a drink
Departures hall
- Starbucks Mon.- Sun. 24 hours a day. – Large assortment of coffees and other hot and cold drinks. Savory or sweet snacks.
Arrivals hall
- Java Coffee Bar Mon.- Sun. : 5 h 30 - 21 h 30. – Specialty of coffees. Cold drinks. Savory or sweet snacks.
Pier A
- Beers & Cheers ("Topaz" building) Mon.- Sun. : 4 h - 21 h. – Belgian craft beers, hot and cold drinks. Savory snacks.
- Blend in Brussels ("Topaz" building) Mon.- Sun. : 3 h 30 - 21 h. – Hot and cold drinks, cocktails. Savory or sweet snacks.
- Grabandfly (gate A43) Mon.- Sun. : 4 h - 22 h. – Hot and cold drinks. Savory or sweet snacks. Only to take away.
- Helixir ("Topaze" building, gate A42) Mon.- Sun. : 6 h - 21 h. – Fruit juice and smoothie bar. Soups.
- Leffe Bar (gate A44) Mon.- Sun. : 4 h - 21 h. – Belgian beers, hot and cold drinks. Savory snacks.
- Red (low-cost zone, gates A20 to A39 - level 2) Mon.- Sun. : 4 h - 21 h. – Hot and cold drinks. Savory or sweet snacks.
- Sport Bar (gate A62) Mon.- Sun. : 4 h - 20 h 30. – Hot and cold drinks. Savory snacks. Sports competitions on TV screens
- Starbucks ("Topaz" building) Mon.- Sun. : 3 h 30 - 21 h. – Large assortment of coffees and other hot and cold drinks. Savory or sweet snacks.
Pier B
- Coffee & More (gate B36) Mon.- Sun. : 5 h - 10 h. – Hot and cold drinks. Savory or sweet snacks.
- Grabandfly (facing door B01) Mon.- Sun. : 4 h - 22 h. – Hot and cold drinks. Savory or sweet snacks. Only to take away.
- Helixir (gate B04) Mon.- Sun. : 6 h - 21 h. – Fruit juice bar and smoothies. Soups.
- Kimbo (between gates B29 and B31) Mon.- Sun. : 5 h - 12 h. – Hot and cold drinks. Savory or sweet snacks.
- Starbucks (next to the lift to the British Airways lounge) Mon.- Sun. : 3 h 30 - 21 h. – Large assortment of coffees and other hot and cold drinks. Savory or sweet snacks.
- Welcome Bar (gate B17) Mon.- Fri. : 4 h - 21 h, sat.- Sun. : 4 h - 20 h 30. – Hot and cold drinks. Savory or sweet snacks.
Housing
On the airport grounds
- 1 Sheraton Brussels Airport Hotel Leopold III-laan (level 3), 32 2 7108000 room available from 15 h, to be released before 12 h. double room: from 113 €. –
free. 
289 double rooms and 5 en suite. Restaurant. Fitness room. Free parking for 2 weeks (“Park, Sleep & Fly” service).
free. 
289 double rooms and 5 en suite. Restaurant. Fitness room. Free parking for 2 weeks (“Park, Sleep & Fly” service).Near
Hotels are classified according to their distance from the airport, from nearest to far.
Parking is free for 2 weeks when renting a room for at least one night. This service is known as "Park, Sleep & Fly" (including at Sheraton Brussels Airport Hotel which does not have a shuttle service since being in the airport).
- 2 Crowne Plazza Leonardo Da Vincilaan 4, 1831 Diegem, 32 2 4163400 room available from 15 h, to be released before 12 h. double room: from 148 €. – free. Bar and restaurant. Fitness room, hammam and sauna.
- 3 Van der valk Cullinganlaan 4b, 1831 Diegem, 32 2 2772000, e-mail : [email protected] room available from 13 h, to be released before 11 h. double room: from 70 €. – free. 241 double rooms and 5 suites. Restaurant, lounge bar with two large screens showing all up-to-date information on arrival and departure times of flights at the airport. Fitness room.
- 4 Thon Hotel Brussels Airport Berkenlaan 4, 1831 Diegem, 32 2 7217777 room available from 13 h, to be released before 12 h. double room from 59 €. – free.
100 rooms including 2 equipped for PMR. Bar and restaurant. - 5 Parker Hotel Bessenveldstraat 15, 1831 Diegem, 32 2 7136666, e-mail : [email protected] room available from 14 h, to be released before 12 h. from 89 € breakfast included. – free. 125 rooms and en suite. Bar and restaurant. Free fitness room, heated outdoor swimming pool (May to September).
100 rooms including 2 equipped for PMR. Bar and restaurant.- 6 NH Brussels Airport De Kleetlaan 14b, 1831 Diegem, 32 2 2039252, e-mail : [email protected] room available from 15 h, to be released before 12 h. double room: from 83 €. –
free. 234 double and triple rooms. Bar and restaurant. Fitness room, sauna. Bike rental. - 7 Ibis Brussels Airport Bessenveldstraat 17b, 1831 Diegem, 32 2 7254321 room available from 14 h, to be released before 12 h. from 64 €. – free. 98 double rooms (including 8 communicating). Bar and restaurant.
- 8 Ibis Budget Brussels Airport Bessenveldstraat 17c, 1831 Diegem, 32 2 7095590 room available from 12 h, to be released before 12 h. double room: from 58 €. – free.
Double and triple rooms. Breakfast room (no restaurants). - 9 Gresham Belson avenue des Anciens Combattants 1, 1140 Evere, 32 2 7083100 room available from 15 h, to be released before 12 h. double room: from 83 €. – free. Single and double rooms, suites and apartments. Bar and breakfast room (no restaurants). Fitness room. Bicycle rentals
Communicate
Mail and parcels
- Post point Mon.- sat. : 8 h - 20 h. – Mini-market Louis Delhaize in the arrivals hall (level 2). Sale of stamps, sending of ordinary and registered mail as well as the sending and receiving of packages.
- PO boxes – Collected daily, they can be found in the departures hall (level 3) and in the arrivals hall (level 2) as well as at various locations in the terminal, in pier A (after screening) and in pier B (after passport control).
- DHL Delivery Service Desk Mon.- Sun. : 3 h - 23 h. – Allows documents or parcels to be sent all over the world such as, for example, items not authorized on board because they were refused during the security check. At the end of the departures hall (level 3) between rows nbone 2 and 3.
Telephony, internet and Wi-Fi
- Wi-Fi network – free. THE'URI is Brussels Airport free Wi-Fi
- Computers free. – To use a PC for free.
- Communication Center , 32 2 6521414 Mon.- Fri. : 8 h - 20 h, sat.- Sun. : 8 h - 14 h. – In the arrivals hall (level 2). Mobile phones can also be hired for use inside and outside Belgium.
- Telenet
- jetty A: at boarding gates A55-A57,
- Pier B: at boarding gates B25-B27,
- zone T: at boarding gates A / T68 and A / T70,
- "Topaze" (entrance building to pier A): at 1er stage.
- Communication Center ,
Manage the day-to-day
Information
- Information point Arrivals hall (level 2), on the right when exiting the double airlock of the baggage reclaim hall Mon.- Fri. : 6 h - 22 h, sat.- Sun. : 6 h - 21 h. – For all information about the airport's infrastructure and equipment, to find tour operators and airlines, public transport as well as to receive tourist information on any destination in Belgium.
- Airport Stewards (Airport Crew) – You can recognize them by their green T-shirts with "May I help you?" », They roam all areas accessible to the public inside the terminal buildings. Speaking several languages, they are there to help and guide you.
- “Brussels Airport” mobile application – For real-time information about your flight, waiting time at security screening, changes to your boarding gate number, etc.
- Google play – For phone under Android.
- App Store – For iPhone.
Banks and brokers
- Cash dispensers 7 days a week, 24 hours a day. – For debit cards with the "Bancontact" and / or "Maestro" function and "Visa" or "MasterCard" type credit cards. In € : departures hall, arrivals hall, baggage claim area, pier A and pier B; in €, in $, in £ and in ¥ : departures hall, pier A, pier B and boarding gate T.
- Travelex , 32 2 7253491 – Permanent stock of current currencies, exchange of traveller's checks (traveler's checks), international money transfers via Western Union.
- Arrivals hall (level 2), baggage claim room (level 2), pier A, pier B: Mon.- Sun. : 6 h - 22 h,
- Departures hall (level 3): Mon.- Sun. : 6 h - 21 h.
- Arrivals hall (level 2), baggage claim room (level 2), pier A, pier B:
Baggage
Stewardship
- Trolleys : you will find free luggage trolleys in many places, and in particular, in covered parking lots, including that for rental cars, and in the "P4" parking lot, in the taxi parking lot, in train and bus stations, in outside the departures hall and in the baggage claim hall.
- Protection and weighing : you will find, in the departure hall, four free scales to check the weight of your luggage: 1 near the check-in counters nbone 11 and 12, 1 in front of the pharmacy and 2 at the packaging stand of Truestar
- Truestar departures hall (à côté des escaliers mécaniques menant à la gare ferroviaire) Mon.- Sun. : 4 h 30 - 22 h. bagage petit à moyen : 10 €, grand bagage 20 €. – Service de protection des bagages dans du film rétractable.
- Truestar departures hall (à côté des escaliers mécaniques menant à la gare ferroviaire)
- Bagages surdimensionnés : après enregistrement, les bagages surdimensionnés (matériel de sport, vélos, instruments de musique, etc.) doivent être présentés au bureau des objets spéciaux, « OOG Baggage Desk », qui se trouve dans le hall des départs au bout des comptoirs d'enregistrement nbone 2 et 3. Si vous êtes dans le hall de récupération des bagages, vous pouvez les récupérer au bureau « OOG Baggage Delivery » à hauteur du carrousel no 7.
- Armes à feu : elles doivent être, au préalable, présentées au bâtiment de « Brussels Airport Security ». Celui-ci se trouve à gauche du Sheraton Brussels Airport Hotel, est ouvert en permanence et l'entrée, qui se situe à droite du bâtiment, est accessible aux PMR.
- Bagages refusés ou non autorisés à bord : ceux-ci peuvent être présentés au « DHL Delivery Service Desk » qui se trouve dans le hall des départs au bout des comptoirs d'enregistrement nbone 2 et 3.
Problems
- Objets perdus ou oubliés :
- Dans l'aéroport ou sur le domaine aéroportuaire – Formulaire en ligne de déclaration de perte.
- Dans l'avion – Il faut prendre contact avec la compagnie aérienne ou son partenaire pour la manutention des bagages. Suivez les instructions données pour votre cas sur cette page de Brussels Airport.
- Bagages endommagés ou manquants :
- vous êtes dans la salle de récupération des bagages : allez vers l'un des deux bureaux s'occupant des bagages perdus ou endommagés qui se trouvent de part et d'autre du carrousel no 7 (à droite du sas de sortie de droite) ;
- vous êtes sortis du hall de récupération des bagages mais vous êtes toujours dans l'aéroport : allez au point d'information du hall des arrivées ;
- vous avez quittez l'aéroport : contacter la compagnie aérienne.
- Récupération d'un objet retrouvé :
- après avoir reçu un message du service des objets trouvés, il faut se rendre à ce service muni de tous les documents nécessaires tels carte d’embarquement, étiquette de bagage (celle collée sur la carte d'embarquement) s'il s'agit d'un bagage enregistré.
- Service des objets trouvés hall des arrivées (niveau 2) à droite du restaurant Quick Mon.- Sun. : 6 h - 22 h.
- Service des objets trouvés hall des arrivées (niveau 2) à droite du restaurant Quick
Health
- Aide médicale d'urgence (MEDA) , 32 2 7536363 7 jours sur 7, 24 h sur 24. – Au niveau 0 via le parking P15.
- Défibrillateurs – 1 dans le hall des départs (niveau 3), 1 dans le hall des arrivées (niveau 2), 1 dans le hall de récupération des bagages (niveau 2).
- Pharmacie , 32 2 7532023 Mon.- Sun. : 7 h - 19 h. – Dans le hall des départs (niveau 3).
Bathroom
Les toilettes gratuites sont réparties à tous les étages du terminal. Toutes sont accessibles aux PMR et la plupart sont équipées pour le change des bébés ainsi que de distributeurs automatiques de serviettes hygiéniques et de préservatifs.
Fontaines d'eau potable
Des fontaines d’eau potable gratuite sont mises à disposition dans les six blocs sanitaires de la jetée A et dans les trois blocs sanitaires de la jetée B.
Fumoirs
Contrairement à beaucoup d'aéroports, où le fumeur est considéré comme un passager normal et dispose de fumoirs accueillants, parfois avec vue sur les pistes, correctement aérés et sponsorisés par un cigarettier ou l'autre, le fumeur et le vapoteur sont considérés ici comme des parias confinés dans des lieux tristes et mal aérés.
Il n'existe que deux fumoirs pour tout l'aéroport : à hauteur de la porte d'embarquement « A/T63 » de la jetée A et à hauteur de la porte d'embarquement « B17 » de la jetée B. Attention que les passagers devant embarquer avant les portes « A/T61 » à « A/T74 » n'ont accès au fumoir de la jetée A qu'après 14 h !
Cults
Plusieurs lieux de culte ou de méditation existent dans chacune des deux jetées du terminal. Il suffit de téléphoner au numéro de téléphone ad hoc pour le faire ouvrir si celui-ci est fermé.
- Catholic , 32 2 7536876
- Juif , 32 3 2810845
- Musulman , 32 2 7534553
- Orthodoxe , 32 2 7536882
- Protestant , 32 2 7536877
- Méditation laïque , 32 2 7536878
Jetée A
Les lieux de culte et de méditation sont accessibles par les ascenseurs et escaliers mécaniques du bâtiment « Topaze » à la hauteur de la porte d'embarquement A42.
Jetée B
Les lieux de culte et de méditation se trouvent à la mezzanine de la zone de magasins hors taxes de la jetée. Utiliser l'escalier mécanique à gauche après le contrôle des passeports.
Security
- Police fédérale , 32 2 7096666 7 jours sur 7, 24 h sur 24. – Dans le hall des départs (niveau 3) en face de la pharmacie ainsi qu'au niveau 5 via l’ascenseur entre les comptoirs de billetterie nbone 15 et 16 du niveau des départs (niveau 3)
